Poppins (Google Fonts — free, no licensing cost)
Poppins SemiBold (weight 600)
Poppins Medium (weight 500)
Poppins Regular (weight 400)
Header, footer, and navigation — shared across all pages.
Primary entry point. Builds confidence, answers "what do you do and for who" within seconds, and routes both audiences (businesses + customers) to the right action fast.
The Pangea Option 2 concept provides the visual direction (colour system, photography framing, brand feel). The layout below restructures the information hierarchy and CRO based on Ven's UX recommendations. Key changes:
DEBT RECOVERY & CREDIT SERVICES — TASMANIA
Ethical debt recovery that gets results for Tasmanian businesses — and treats their customers with respect.
Design: Horizontal strip with small icons/badges. Subtle but visible — not flashy. ⚠ AFCA membership confirmed. Removed "ASIC Licensed" — TCS follows ACCC/ASIC debt collection guidelines but no specific ASIC licence number found. Confirm any additional credentials with Tascol.
Here's how we can help you take the next step.
Settle your balance online through AusPost BillPay.
Pay now →Can't pay in full? Log in to arrange a plan that works for you.
Customer Portal →Going through a tough time? We can work with you.
Get support →Find out what personal information we hold about you.
Request now →We help local businesses and government organisations recover outstanding debts, manage credit risk, and maintain healthy cash flow — without damaging customer relationships.
Debt Recovery · Credit Reporting (Equifax) · Business Portal
Talk to us about your business →✅ Stats verified from tascol.com.au (Feb 2026). Established 1910, family-owned since 1964. If testimonials available, swap stat bar for a single business client quote.
brand-assets/Tascol-website home page concept option 2 from PANGEA.pdf for visual treatment, NOT layout/IA.Single page covering heritage, purpose, and what sets Tascol apart. Reference: enervest.com.au/about-us/
For over a century, Tascol has been helping Tasmanian businesses recover what they're owed — and helping their customers find a clear path forward. Established in 1910 and family-owned since 1964, we're deeply connected to the communities we serve, with 30 local staff across three offices in Hobart, Launceston and Burnie.
Tascol started with a straightforward idea: debt recovery doesn't have to be aggressive to be effective. From our early days working with local businesses and councils, we saw that respectful, consistent communication gets better results than heavy-handed tactics.
That approach shaped everything we've built since. Today we work with businesses and government organisations across Tasmania, providing debt recovery, credit reporting and payment solutions that protect your reputation while improving your cash flow.
Since 1910, we've built our reputation on getting results without burning bridges. Family-owned since 1964, our 30 staff average over 14 years' tenure — they know Tasmania's businesses and communities inside out.
With offices in Hobart, Launceston and Burnie, and over 3,000 Tasmanian businesses relying on our services, we're deeply embedded in the state's commercial landscape.
To help Tasmanian businesses maintain healthy cash flow through ethical, effective debt recovery — while treating every customer with dignity and respect.
To be the most trusted name in debt recovery in Tasmania — known for getting results without compromising on fairness.
We bring a calm, disciplined approach to every case. We protect your client relationships, recover outstanding debts, and give customers the tools and support they need to get back on track.
We're based in Tasmania and we understand the local business environment. You'll deal with real people who know your community.
We get results through respectful, persistent engagement — not intimidation. Your customers remain your customers.
No hidden fees, no surprises. You'll always know where things stand.
Our Business Portal gives you real-time visibility across every case. Lodge accounts, track progress, and stay in control.
Links to Contact / Business Portal / What We Do
Single page — service overview with CTAs for both business clients and customers.
Debt recovery, credit reporting and payment solutions for Tasmanian businesses and their customers.
Tascol provides debt recovery, credit reporting and payment solutions to businesses and government organisations across Tasmania. Whether you're a business looking to recover outstanding debts or a customer looking to settle an account, we're here to help.
Firm, fair and transparent approach to recovering outstanding accounts.
Comprehensive credit reports through our Equifax partnership.
Flexible payment options that make it easier for customers to settle debts.
Lodge accounts, track progress and manage cases in one place.
1. Refer your overdue accounts to us (online or via the Business Portal)
2. We contact your customers through multiple channels — respectfully and persistently
3. You receive recovered funds and clear reporting on every case
1. Check your account or review the letter you've received
2. Choose your option — pay in full, set up a plan, or request hardship support
3. Get confirmation and a clear path forward. No surprises, no hidden fees
Index page — routes visitors to the right resources, clearly separated by Customer and Business.
Find the information and support you need — whether you're a customer or a business.
We've put together the most commonly needed information and tools in one place. Select your situation below to find the right support.
Going through financial difficulty? Find out what support and arrangements are available to you.
Learn more →Request a summary of the personal and account information we hold about you.
Request now →Not happy with how something's been handled? Let us know and we'll look into it.
Lodge a complaint →Log in to view your balance, make a payment, or set up a payment arrangement.
Log in →Answers to the most common questions from customers.
View FAQs →Access comprehensive credit reports and risk tools to support your lending and credit decisions.
Learn more →Lodge accounts, track progress and manage cases from one secure dashboard.
Log in →Simple contact form with routing logic. Footer page but important for conversions.
We're here to help. Reach out and we'll get back to you.
Gravity Forms build — see form spec below
Hobart: (03) 6213 5580
Launceston: (03) 6332 1355
Burnie: (03) 6430 3755
Email: connect@tascol.com.au
Hardship: hardship@tascol.com.au
Office hours: Mon–Fri, 9am–5pm
Burnie closes 12:30–1:30pm
| Field | Type | Required | Notes |
|---|---|---|---|
| Full name | Text | Yes | |
| Email address | Yes | ||
| Phone number | Tel | No | |
| I am a... | Dropdown | Yes | Options: Customer / Business / Government / Other |
| Enquiry type | Dropdown | Yes | Options: General enquiry / Payment query / Hardship support / Complaints / Business services / Other |
| Message | Textarea | Yes | |
| Privacy consent | Checkbox | Yes | "I agree to Tascol's Privacy Policy" |
Standalone form page — lets customers request a record of personal information held by Tascol. Recreates functionality from current site.
Find out what information Tascol holds about you.
As part of its role as a debt collection agency, Tasmanian Collection Service (TCS) may have received information about you related to debts lodged with us within the past six years.
Your TCS Personal Information Record provides a summary of these debts, including any insolvency details we may hold. This information is disclosed upon request in accordance with Section 12.1 of the Australian Privacy Principles.
By default, your record covers the past six years. If you need records beyond this period, indicate this in your request.
Aimed to return within 2 business hours. Processing times may vary.
Emailed within 21 days of receiving your application.
📧 Sent to your personal email
🔒 Photo ID + WhatsApp OTP verification required
Need help? Call (03) 6213 5555 during business hours (9am–5pm, Mon–Fri)
To request your Personal Information Record, you'll need:
We'll send an OTP code via WhatsApp to verify your identity.
Your PIR will be sent here. Must not be a shared address.
Upload an image of: Driver's licence, Personal ID card, AU/Intl Passport, WWVP card, or other official photo ID.
Mastercard/Visa, Apple Pay, Google Pay. Not needed for free standard service.
Gravity Forms build — see form spec below.
Accepted: Driver's licence, Personal ID card, Passport, WWVP card, other official photo ID
Why do we need this?
We verify your identity to protect your personal information from unauthorised access.
Previous address?
If you've moved in the last 2 years, a toggle will reveal an additional address field.
Interstate residents
If you've lived outside Tasmania for 2+ years, you may need to contact the relevant mainland credit reporting provider.
WhatsApp OTP verification
We'll send a one-time code via WhatsApp to verify your identity. Make sure you have WhatsApp installed on your phone.
Fill in the form above. You'll get a confirmation email straight away.
We check your details to make sure the request is genuine.
Your record is emailed to you. Standard: within 21 days (free). Priority: aimed within 2 business hours ($25).
| Field | Type | Required | Notes |
|---|---|---|---|
| Service option | Radio/toggle | Yes | Standard (free, 21 days) / Priority ($25, ~2 business hours) |
| Full name | Text | Yes | |
| Date of birth | Date picker | Yes | |
| Mobile number | Tel | Yes | WhatsApp OTP verification code sent to this number |
| Current address | Address (multi-field) | Yes | Street, suburb, state, postcode |
| Previous address | Address (multi-field) | No | Show/hide toggle: "I've moved in the last 2 years" |
| Email address | Yes | PIR sent here — must be personal, not shared | |
| Photo ID upload | File upload | Yes | Accepted: AU Driver's licence, Personal ID card, AU/Intl Passport, WWVP card, other official photo ID |
| Records period | Checkbox + text | No | Default: past 6 years. Checkbox: "I need records beyond 6 years" → shows text field for details |
| Reason for request | Textarea | No | |
| WhatsApp OTP verification | Code input | Yes | Triggered after mobile number entered — user enters one-time code received via WhatsApp. Uses existing Gravity Forms OTP verification plugin. |
| Payment | Payment gateway | Conditional | Only shown if Priority selected. Accepts: Visa, Mastercard, Apple Pay, Google Pay |
| Declaration | Checkbox | Yes | "I declare that the information provided is true and correct. I understand TCS will verify my identity before releasing any personal information." |
| Privacy consent | Checkbox | Yes | "I have read and agree to Tascol's Privacy Policy" |
Hank confirmed (6 Feb): the current tascol.com.au PIR form uses a Gravity Forms OTP verification plugin that sends codes via WhatsApp (not SMS). The form is already Gravity Forms, not Elementor.
Outcome: OTP verification carries over in the staging migration. We just need to restyle the form — no additional plugin integration or build work needed for this feature.
Hank is migrating the live site to staging to confirm everything works end-to-end.
Shared layout for lower-traffic compliance and content pages — Financial Hardship, Complaints, FAQs, Privacy Policy, Terms & Conditions.
[Optional subtitle / one-line description]
Supports: headings, paragraphs, lists, callout boxes, accordions, embedded forms (Gravity Forms), tables, CTA buttons
Sticky sidebar on desktop. Collapses below content on mobile.
Financial Hardship Support
If you're struggling to pay a debt, we're here to help. Life doesn't always go to plan, and we understand that. Whether you've lost your job, had a health setback, or are dealing with a family situation, we can work with you to find a manageable way forward.
What we can offer:
How to apply:
Contact us on (03) 6213 5580 or hardship@tascol.com.au to discuss your situation. You can also log in to the Customer Portal to submit a hardship request online. We'll review your case and work with you to find an arrangement.
For independent financial advice, visit MoneySmart.gov.au or call the National Debt Helpline on 1800 007 007.
You don't need to have all the answers — just reach out and we'll work through it together.
Make a Complaint
We take complaints seriously. If you're not satisfied with how we've handled your account or interaction, let us know and we'll investigate.
How to lodge a complaint:
Fill in the form below with the details of your complaint. We'll acknowledge your complaint within 2 business days and aim to resolve it within 20 working days.
If you're not satisfied with our response, you can escalate your complaint to the Australian Financial Complaints Authority (AFCA) on 1800 931 678 or at afca.org.au.
Frequently Asked Questions
Q: I've received a letter from Tascol. What does it mean?
A: It means a business or organisation has referred your account to us for collection. The letter will explain what's owed and how to pay or get in touch to discuss your options.
Q: How do I pay my debt?
A: You can pay through AusPost BillPay using the details on your letter, or log in to the Customer Portal to make a payment online.
Q: I can't afford to pay the full amount. What can I do?
A: Contact us to discuss a payment plan or hardship arrangement. We'll work with you to find a solution that fits your circumstances.
Q: How do I request a copy of my personal information?
A: Submit a Personal Information Record (PIR) request through our online form. We'll verify your identity via WhatsApp OTP and send your record by email — free within 21 days, or within 2 business hours for $25 (Priority).
Note: Pangea to review and finalise with Tascol. Current FAQs on existing site to be uplifted.
Legal content — Tascol/Pangea to supply final copy. These pages use the generic functional template with standard text formatting (headings, paragraphs, lists). No special components needed beyond the base template.
Placeholder pages can go live with "Coming soon" or existing content from current site, uplifted into the new template.
| Page / Template | Type | Forms | Priority |
|---|---|---|---|
| Global header + footer | Component | — | Phase 0 |
| Homepage | Unique template | — | Phase 1 |
| About Us | Unique template | — | Phase 1 |
| What We Do | Unique template | — | Phase 1 |
| Help & Resources Hub | Unique template | — | Phase 1 |
| Contact Us | Unique template | Gravity Forms | Phase 1 |
| Personal Information Record (PIR) | Unique template | Gravity Forms | Phase 1 |
| Financial Hardship | Generic template | — | Phase 1 |
| Complaints | Generic template | Gravity Forms | Phase 1 |
| FAQs | Generic template | — | Phase 1 |
| Privacy Policy | Generic template | — | Phase 1 |
| Terms & Conditions | Generic template | — | Phase 1 |
Total: 6 unique templates + 1 generic template (used by 5 pages) + global header/footer = Phase 1 MVP
Tascol MVP Wireframe Spec & Copy Deck — Ven Agency — v1.1 — 6 Feb 2026
Copy is placeholder for design purposes. Pangea to revise and finalise.